Royalsquads

Overview

Our Refund Policy applies to all transactions made on Royalsquads. By using the Website, you agree to abide by this policy.

Refund Eligibility

Refunds will be considered under the following circumstances:

Technical Errors: In cases where a technical error on the Website results in incorrect scoring or misallocation of funds.
Cancellation of Contests: If a contest is canceled or terminated by Royalsquads for any reason.
Unauthorized Transactions: If your account experiences unauthorized transactions or fraud.
Service Unavailability: If the Website experiences prolonged periods of unavailability affecting your ability to participate in contests.

Refunds are not available for contest entries once the contest has commenced, except as outlined in this policy.

Refund Process

To request a refund, you must contact our customer support team at advonserver@gmail.com within 2-3 business days from the occurrence of the refund-eligible circumstance.

When requesting a refund, you will be required to provide the following information:

Your registered username and email address.
Details of the refund-eligible circumstance, including contest ID, transaction details, and a description of the issue.

Royalsquads will review the refund request and, if eligible, process the refund within 5-7 business days from the date of the request.

Refund Methods

Refunds will be processed using the same payment method originally used for the transaction, unless otherwise agreed upon between you and Royalsquads.

If the refund is not possible through the original payment method, alternative arrangements will be made.

Deductions and Fees

Royalsquads reserves the right to deduct any applicable fees, including transaction processing fees, from the refunded amount.

Dispute Resolution

If you disagree with the refund decision made by Royalsquads, you may contact our customer support team to request further review. The decision of Royalsquads following the review will be final.

Changes to Refund Policy

Royalsquads reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective upon posting on the Website.